Refund policy

🌿 Our Handmade Promise & Refund Policy

We pour love, care, and a touch of magic into every handmade item we create. But we understand that sometimes things don’t go quite as planned—and that’s okay. We’re here to make it right.

💌 If You’re Not 100% Happy

• You can request a return within 14 days of receiving your item.
• Items must be unused, in their original condition, and safely packaged for return.
• Just send us a quick message at groerasignatureboutique@yahoo.com with your order number and reason for return—we’ll guide you from there.

🎨 Because It’s Handmade…

• Each piece is one-of-a-kind, so small variations are part of the charm.
• Custom or personalized items can’t be refunded unless they arrive damaged or defective.

🚚 Return Shipping

• If the item is faulty or we made a mistake, we’ll cover the return shipping.
• For other returns, shipping costs are the buyer’s responsibility.

💳 Refunds

• Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
• We’ll keep you updated every step of the way.